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Return Policy

3.1 The user agrees that the liability of Carolpies, our employees, agents, affiliates, representatives or anyone acting on our behalf with respect to each User for all claims arising from the use of the Site or Services or the purchase of any product, shall be limited to the amount of purchase the User has paid to Carolpies describe in the order. The preceding sentence shall not preclude the requirement by the User to prove actual damages. All claims arising from the use of the Site or Services must be filed within one (1) year from the date the cause of action arose or such longer period as prescribed under any applicable law governing this Term of Use.

3.2 Quotations are valid for 10 days from issue.

3.3 Any order is subject to the availability.

3.4 Any product ordered from a picture or photo on the Site, will not be an exact reproduction of the product in the picture or photo.

3.5 We require a deposit on placement of order for the products.

3.6 If the order is cancelled within one (1) hour prior to the shipping, then the balance of payment (estimated as 50% of the total product cost) minus relevant third party expenses incurred in relation to the finished product. If the order is cancelled after the shipping, then no refunds will be made. All cancellations must be submitted in writing by email directed to customersupport@carolpies.com and it is the responsibility of the User to ensure receipt of the cancellation confirmation.

3.7 Carolpies will not be held responsible for anyone suffering allergies.

3.8 Non-edible items may be used as decorations in the products. It is the User’s responsibility to ensure that any non-edible items are removed prior to consumption.

3.9 All effort will be made by Carolpies to supply the products agreed upon request, however Carolpies will not be held responsible if the products are not available as a result of, including, but not limited to, unavailability, seasonal variation, etc. Carolpies reserves the rights to use its discretion to supply similar or substitute high quality product under such circumstances and will try where possible to agree this alternative product with the client prior to supply.

3.10 Carolpies cannot be held liable for, including, but not limited to, unforeseen delays caused by events such as car accidents or poor road conditions during delivery, missed deliveries, acts of nature, forces or causes beyond our reasonable control, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.

3.11Carolpies stand behind the products we sell. We recognize that although our products have extremely high customer satisfaction. Many of the food products have different tastes, many of our things are really highly flavored, we do not send replacement foods, pies or cakes or issue refunds in these cases based upon taste.

3.12 On all herbal supplements, there’s a 30-day refund policy if the item is returned in its original condition. All herbal supplements products return must be unused.